Industrial Automation - Customer Support

In addition to our expertise in manufacturing and integrating industrial automation solutions, NūMove offers a full suite of value-added support services. Whether you’re a long-time partner or just getting started with us, our customer support dedicated team is here to help keep your operations running at peak performance. From 24/7 remote support, on site support and troubleshooting, preventive robot maintenance to equipment consulting, optimization, and integration — we’re with you every step of the way to ensure long-term success.

Contact our Customer Support team!

24/7 TECHNICAL HOTLINE

Our remote technical support is tailored to meet the demands of your production environment. We provide you with a dedicated telephone number to access a call center that will direct you to our specialists at any time. All of our systems are equipped with surveillance cameras to enhance remote troubleshooting and ensure fast, effective support.

Personalized 24/7 remote assistance
Integrated surveillance cameras
Direct phone access to our experts
Secure VPN remote connection
On-site support and troubleshooting

PREVENTIVE ROBOT MAINTENANCE

Whether your automated system was designed by NūMove or another provider, we offer industrial robot preventive maintenance services.

Multi-Brand Robot Calibration (ABB, Kuka, Fanuc, Yaskawa Motoman, etc.)
End-of-arm robot tool mechanical adjustments (cylinder speed, transmission belt tension, robot tool tilt, etc.)
Industrial robot tool replacement

EQUIPMENT’S OPTIMIZATION, MODIFICATION & INTEGRATION

Our integration team and equipment design specialists are available to help upgrade and fine-tune your existing systems, regardless of the manufacturer. We also offer full equipment integration services for your production lines or commissioning processes, ensuring smooth, efficient operations from day one.

On-site operational assessments
Trajectory, speed, and PLC sequence adjustments
Tool redesign to handle more product types
Robotic cell & automation system safety analysis
Installation safety reviews
Industrial equipment replacement
Redesign or replacement of pick & drop zones

CONSULTATION & SUBCONTRACTING

Need help with a specific challenge or project phase? From early-stage feasibility studies to on-site implementation, NūMove offers consulting services tailored to your needs. We provide project management, automation expertise, and commissioning support, while also coordinating with your subcontractors and contractors to ensure seamless execution.

Let’s have a look at your project and needs!

TESTIMONIALS

Our team had very good words to say about your team. Your programmer came to the plant with a great attitude and approach. We found him to be very collaborative.

We have been NūMove customers for almost 2 years. What I particularly like about this team is their availability and their willingness to help solve their customers’ problems.

NūMove has successfully overcome challenging goals by delivering outstanding and measurable improvements in service, quality and value.

We have had support above and beyond what we have become accustomed to, and this is due to NūMove’s dedication to their solution and the desire for the success of their customers.

Thank you for coming here and working with us on this project. You did an excellent job!

Thanks again for everything. Your team did a great job! Plus, it was a true pleasure dealing with each of you at NūMove!

Many thanks to the NūMove team for their support and professionalism in delivering successfully the robotics projects to our client. You did great! Although these projects were complex, the outcome is definitely a success!

Whether it be from a design perspective, implementation and after service support, NūMove has done a very good job in supporting us remotely and on site. Your team is very responsive to questions and issues as they arrive.

NūMove personnel has always been fantastic to deal with, in your location throughout the planning stages, as well as in our plant for installation and service. Really enjoy working with all of you on projects like this.

CUSTOMER SUPPORT